{"id":1954,"date":"2023-04-25T17:25:04","date_gmt":"2023-04-25T17:25:04","guid":{"rendered":"https:\/\/www.secur-serv.com\/?p=1954"},"modified":"2023-04-25T17:25:04","modified_gmt":"2023-04-25T17:25:04","slug":"secur-serv-technician-in-a-league-of-her-own","status":"publish","type":"post","link":"https:\/\/secur-serv.com\/secur-serv-technician-in-a-league-of-her-own\/","title":{"rendered":"Secur-Serv Technician in a League of Her Own"},"content":{"rendered":"

At Secur-Serv, our onsite service experts are more than “one of the guys” \u2014 because they’re not all guys. Meet Teresa Smith, one of Secur-Serv’s stereotype-busting field service technicians.<\/strong><\/p>\n

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Teresa Smith redefines FST: Female Service Technician!<\/figcaption><\/figure>\n

Taking care of people and their devices is in Teresa\u2019s DNA. Constantly curious, Teresa helped her father, an Air Force electronics technician, with household repairs. At 12 years old, she rebuilt her broken tape recorder, sparking an enduring love for anything related to mechanics. Teresa became the \u201cgo-to\u201d in her family when things needed repair.<\/p>\n

Beyond being the technical asset in her home, Teresa also shattered the perception of a service technician as the only female in her college classes and in her work building PC boards. Teresa graduated with her associate degree in Computer Science at 30 after putting herself through school and acquiring the necessary certifications to support her passion for mechanical and electrical device maintenance.<\/p>\n

After a recruiting event in 1997 at Houston Community College, Teresa Smith joined Secur-Serv to maintain our optical mark recognition (OMR) scanners across Houston and San Antonio. With her skillset, she was soon cross-trained on other types of technologies as the company grew.<\/p>\n

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\u201cI have worked with Teresa over the past 18 years and she has definitely set the bar high for employees at Secur-Serv. Not only has she always been professional, personable and great to work with, but she has also taught me about many field service-related items throughout these years together especially during my Omaha-based call center days.\u201d
\n\u2013 Amy Garner, Inside Sales Representative\u2014Business Development<\/em><\/p>\n

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Shortly after Teresa joined our field service team, her manager, Terry Sandrock, nominated her to receive a Pillar Award for Outstanding Customer Service. The Pillar of Excellence Awards honored the top 1% of the company who exemplified one of our core values and made significant contributions to the business throughout the year. Teresa\u2019s Pillar Award was inspired by one of her Galveston customers naming her \u201cVendor of the Year.\u201d Teresa herself received the award, not Secur-Serv\u2014a first for a customer to award an individual contributor versus a company.<\/p>\n

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Tim Tuff presenting Teresa with the 2002 Harland Pillar Award\u2014Best People Category<\/figcaption><\/figure>\n

Teresa embodies her pioneering role with style. When she calls to schedule an onsite visit, the voice on the line often says, \u201cTell him to be here at x time.\u201d Teresa always smiles when she replies, \u201cThere is no \u2018he\u2019\u2014I\u2019m Teresa, your dedicated Secur-Serv technician, and I will be repairing your equipment.\u201d<\/p>\n

When Teresa isn\u2019t in her company truck answering the call in the Houston metro area, she enjoys taking care of her family, saltwater dock fishing, hanging out in her backyard pool, playing competitive darts or pool, and firing up the smoker for some brisket, chicken, or ribs.<\/p>\n

An unexpected but rewarding career path as a Senior Field Service Technician on the front lines for Secur-Serv is a top priority to Teresa. For 23 years, her consistent dedication to her customers keeps her focused, working hard, and always willing to learn new things. Secur-Serv is proud to have a passionate and driven team member like Teresa serving our customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

At Secur-Serv, our onsite service experts are more than “one of the guys” \u2014 because they’re not all guys. Meet Teresa Smith, one of Secur-Serv’s stereotype-busting field service technicians. Taking care of people and their devices is in Teresa\u2019s DNA. Constantly curious, Teresa helped her father, an Air Force electronics technician, with household repairs. At […]<\/p>\n","protected":false},"author":5,"featured_media":1955,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[48],"tags":[],"post_folder":[],"class_list":["post-1954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"_links":{"self":[{"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/posts\/1954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/comments?post=1954"}],"version-history":[{"count":0,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/posts\/1954\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/media\/1955"}],"wp:attachment":[{"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/media?parent=1954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/categories?post=1954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/tags?post=1954"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/secur-serv.com\/wp-json\/wp\/v2\/post_folder?post=1954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}